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            Agentforce for Communications Billing Resolution

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            Agentforce for Communications Billing Resolution

            Enhance the customer experience by improving the efficiency and accuracy of handling billing inquiries and disputes in Communications Service Console with the Agentforce Billing Resolution subagent. The assistive and autonomous AI capabilities of Agentforce provide comprehensive billing support, including retrieving outstanding balances and payment history, explaining charges, initiating billing disputes, and viewing unpaid bills. Agentforce can integrate with industry standard third-party billing systems such as Aria Billing to ensure the accurate and efficient handling of billing inquiries.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with the Agentforce for Communications add-on

            Communications Cloud provides a standard Billing Resolution subagent in Agentforce that enables service reps to rely on digital labor to resolve billing inquiries and disputes.

            • Get Started with Agentforce for Communications Billing Resolution
              Enhance the efficiency and accuracy of your service reps in addressing customer inquiries by integrating the AI-powered assistive and autonomous capabilities of Agentforce into your Communications Service Console.
            • Customize Flows by Using Agentforce Assets
              Add, update, or remove certain steps in the out-of-the-box flow to suit your business needs. Customize the flow by using Agentforce assets.
            • Billing Considerations for Communications Billing Resolution
              Communications Billing Resolution uses Flex Credits to call generative AI. Use of Billing Resolution impacts the consumption of credits used for billing in these usage types.
            • Billing Resolution Subagent
              The Billing Resolution subagent enables service reps in your organization to fetch the billing information of a customer that appears on an invoice and raise billing disputes, if any. For example, A service rep at Global Communications company received a billing query from a customer. The service rep can then use the actions associated with the billing resolution subagent to resolve the customer’s queries.
             
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