Assign Permission Set to Users for Getting Service Level Objective Insights with Agentforce
Give your users access to the Agentforce for Service Level Objective Insights for Asset
features by assigning them permission sets. With these permission sets, users can enable
Agentforce and use this feature.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer Editions with
the Agentforce for Communications add-on
User Permissions Needed
To assign permission sets to users:
Manage Profiles and Permission Sets
From Setup, in the Quick Find box, enter Users and select it.
Open the admin user from the list.
Go to Permissions Set Assignments, and click Edit Assignments.
Enable these permission sets.
ARC Access
Business Process For Communication
Industry Service Excellence
Omnistudio Admin
OmniStudio User
Service Console for Communications
Prompt Template User
Prompt Template Manager
Data Cloud Admin
Data Cloud User
Einstein for Communications
Agentforce Default Admin
Save your changes.
Did this article solve your issue?
Let us know so we can improve!
Loading
Salesforce Help | Article
Cookie Consent Manager
General Information
Required Cookies
Functional Cookies
Advertising Cookies
General Information
We use three kinds of cookies on our websites: required, functional, and advertising. You can choose whether functional and advertising cookies apply. Click on the different cookie categories to find out more about each category and to change the default settings.
Privacy Statement
Required Cookies
Always Active
Required cookies are necessary for basic website functionality. Some examples include: session cookies needed to transmit the website, authentication cookies, and security cookies.
Functional Cookies
Functional cookies enhance functions, performance, and services on the website. Some examples include: cookies used to analyze site traffic, cookies used for market research, and cookies used to display advertising that is not directed to a particular individual.
Advertising Cookies
Advertising cookies track activity across websites in order to understand a viewer’s interests, and direct them specific marketing. Some examples include: cookies used for remarketing, or interest-based advertising.
