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Billing Management
Salesforce Industries Communications, Media, and Energy does not include a billing engine, but Salesforce Industries Communications, Media, and Energy can access, report, and analyze billing data. The Vlocity Billing Management module aggregates billing data across multiple billers on a schedule. For example, you can call the information up when a call comes in or schedule a monthly data load. Reporting can store bills, bill line items, and Omnistudio Data Mapper data.
You can create new payment methods and payment types. A payment method is how a customer compensates a seller for products and services. A payment type is a category to which a payment method belongs.
- Billing Management Overview
Vlocity does not include a billing engine, but Vlocity can access, report, and analyze billing data. Prebuilt processes and the Vlocity data model interact with billing data. The Vlocity Billing Management module, not an engine, aggregates billing data across multiple billers. Billing Management aggregates billing data on a schedule. - Configure Payment Methods
The Payment Method object stores credit card or other payment processing information for an account. You can configure the card and bank account types available for selection when adding new payment methods. - Configure Payment Adjustments
Payment adjustments allow a customer service representative to request an adjustment to a customer's billing statement, for example, when a customer disputes a prior billing or has a product issue. After the adjustment is approved, it can be sent to the client's billing system for processing. You can also use the Payment Adjustment object to register a client's payment independent of any dispute. - Remove Billing Data
To prevent billing information from taking up too much storage in your org, use the Billing Data Trim setting to purge old billing statements.
