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Cancel an In-Flight Order in LWC
You can cancel a submitted order if it hasn't passed the point of no return (PONR).
You submitted an order and Order Management (OM) accepted it for order fulfillment. To cancel the whole order or a few order line items within the order, send a cancellation request to the order management system if the order or order items haven't passed PONR. CPQ system creates a supplemental order for canceling the order. When the cancellation is accepted by OM, the original order is superseded, and the supplemental order is canceled.
For example, you might have to cancel an order if a customer cancels a move. In a deregulated market, you might have to cancel an order if a new customer has a debt with their previous energy company.
- On the App Launcher, search for Orders and open it.
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From the orders list, open an order to cancel.
The order must be submitted and in the in-progress state.
- In the Cart, click Cancel.
- In the Order Submissions Results window, click Next.
The order is canceled. The cart shows a Cancel status with the products in the cart have a strikethrough.
The Order Submissions Result message isn't displayed by default in the LWCCPQ_CancelOrder OmniScript. If you want to see the message on the user interface, deselect Hide for the Order Submissions Result.
