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Communications Cloud
The Salesforce Industries Communications cloud extends the digital omnichannel capabilities of Salesforce and includes a communications data model, Configure, Price, Quote (Industries CPQ), Enterprise Product Catalog (EPC), order capture, Digital Commerce, Industries Order Management, and Contract Lifecycle Management as well as cloud-specific application suites.
Meet Communications Cloud
Communications Cloud Key Features
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Enterprise Product Catalog (EPC): Design, test, launch, and manage products and offers based on reusable components. EPC integrates with third-party product catalogs, BSS, and OSS.
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Configure, Price, Quote (CPQ): Generate accurate quotes and orders for consumer and business services. CPQ supports MACD processes, Multi-Site Quote and Order Capture, asset-based ordering (ABO), attribute-based pricing, availability, eligibility, and compatibility.
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Order Capture: Controls the selling process and generates accurate opportunities, quotes, and orders for B2B and B2C services.
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Digital Commerce: A cloud-based solution that enables high-volume browsing and configuration of product offers on self-service channels, advanced order-capture, guided selling, and the ability to manage peak traffic using elastic scaling.
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Order Management: Decompose and orchestrate fulfilling customer orders, dynamically manage inflight order revisions, provide real-time order visibility, and ensure timely service delivery. Order Management Integration enables you to configure how Industries CPQ interacts with third-party order management systems.
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Contract Lifecycle Management: Create contracts within Salesforce leveraging the data in the CRM. Contracts are digitally generated and can be emailed or faxed. Recipients can digitally sign the contract on any device and automatically return it. Signing authority is enforced automatically and the contract registers upon signature. The contract is stored in Salesforce.
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Communications data model: TM Forum SID-compliant physical data model provides support for B2B, B2C, integration with third-party BSS and OSS, Accounts, and the Salesforce Industries Communications, Media, and Energy Party Model.
Begin your Communications Cloud experience by exploring these resources:
- Get Started with Communications Cloud
Explore a trial org, learn about Communications Cloud features, what setup is recommended, explore learning journeys, and how to get ready for your implementation. - Learn About Communications Cloud
Explore the major features of Communications Cloud, learn how to implement it for your telecom business. Communications Cloud extends the omnichannel capabilities of Salesforce by providing applications, features, and components to help your company to improve sales and provide excellent customer service. - Set Up Industries CPQ and Enterprise Product Catalog (EPC) in Communications Cloud
Build your enterprise product and service portfolio and set configuration, price, and quote information including promotions, discounts, bundle pricing, pricing rules, and more. - Industries Communications Managed Package Application Suite
Industries Communications Application Suite provides prebuilt modules and application components built on top of the core platform. - Communications Service Console
Communications Service Console provides a portfolio of applications and functionalities built on the Salesforce Platform for communications service providers to implement consistent, effective, and engaging customer management processes. - Revenue Cloud for Communications
Revenue Cloud for Communications, part of Agentforce Communications, extends the Salesforce Revenue Management platform with industry-specific capabilities for communications service providers (CSPs). Built on the Salesforce Platform, it helps CSPs implement effective and consistent customer management processes. - Asset Service Lifecycle Management
Asset Service Lifecycle Management empowers businesses to manage the entire lifecycle of asset service operations, streamline field service operations, and boost the productivity and satisfaction of your field service teams. - Connected Assets for Communication Cloud
Act on telematics data from assets, get data-driven insights into asset health, and maximize asset uptime by using Connected Assets. Establish a touchless process that detects critical events generated from assets and take actions in Salesforce. Easily visualize and analyze asset data that's stored in Data 360. Get health scores for your assets based on usage, age, and maintenance history to plan for maintenance, upgrades, reliability, and replacement. - Communications Cloud AI and Data 360
Communications Cloud leverages generative AI to transform customer experiences in the telecommunications industry and increase operational efficiencies. Communications Cloud AI equips businesses with trusted AI solutions that grow revenue and reduces churn. With a Data 360 foundation for Communications Cloud, telecommunications providers can ground their prompts in relevant business contexts like billing, usage, bandwidth, and up-time to embed AI right in the flow of work. - Communications Cloud Release Updates
The release updates describe key features and enhancements for each releases of Communications Clouds.
