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Customize the Engagement Data Model in Communications Service Console
The engagement data model stores details (such as start and end date and time, topic, and attendees) about an interaction between a customer and a service agent.
With the Engagement Connect REST APIs, you can create, delete, and get Engagement Interaction, Engagement Attendee, and Engagement Topic records.
The ConnectApi namespace (also called Connect in Apex) provides classes for accessing the same data available in Connect REST API. Use Connect in Apex to create custom experiences in Salesforce.
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