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Override Product Attributes in the Product Console
With EPC, you create attributes one time and assign them to an object type, which products inherit. Within a bundle, you can override attributes for a product.
This procedure is for the Vlocity Product Console. For the Vlocity Product Designer procedure, see Override Product Attributes in Product Designer.
For example, Google and Apple smartwatches could both have the object type SmartWatch, each with a different set of attributes. Having this structure in place helps the CSR support customers by giving them the correct product details and place consistent orders.
Although you can’t delete any inherited attributes or fields, you can override them at the product level, such as overriding the color picklist inherited from the SmartWatch object type to include colors that are specific to the Series 3 Apple Watch. You can also add additional attributes directly at the product level.
If you see empty or duplicate attributes, see Fix Duplicate and Empty Attributes in EPC.
If you don’t see an attribute to override and the attribute is available on the product, run these jobs:
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EPCProductAttribJSONBatchJob
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EPCFixCompiledAttributeOverrideBatchJob
Multi-Picklist Attribute Overrides behave differently in Product Console and Product Designer. Overrides set in Product Designer do not appear in Product Console, and vice versa. To ensure consistency, use Product Designer instead of Product Console when working with Multi-Picklist Attribute Overrides.
To override the attributes of a product in a bundle:
- In the product structure window, expand the product bundle by clicking the toggle arrow.
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Click in the white space of the line for a product child item. Do NOT click the product name link because that navigates you to the product record.
The product child item window appears on the right.
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Click the Product Attributes tab.
The existing product attribute settings that were set when the product child item are added to the main product bundle.
- For any of the product attributes, click Create Override. The override options appear.
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Click Details.
The appropriate field or dialog appears. This detail can be, for example, an Attribute Metadata dialog, a drop list, or a number-picker.
- Select the values for the product attributes.
- Click Save.
- If you decide not to override the attribute, click Delete.
