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Promotions Capabilities in EPC
Promotions offers a variety of capabilities. You can configure the cart so that agents or customers can add a promotion list to the cart. You can create more than one promotion to apply to a product or product bundle. You can apply promotions to new or existing line items in the cart. You can use follow-on promotions, apply penalty fees, and define service continuation after a promotion expires.
Orderable Promotions
Promotions that appear in the Promotions list of the cart can be added to the cart by the agent or customer. If you have configured Vlocity cart to do so, a qualified and disqualified promotions list appears.
Multiple Promotions for One Product or Product Bundle
You can create more than one promotion to apply to a product or product bundle. For example, you can offer a discount on the mobile phone included in a product bundle using Promotion A. Promotion B can discount the wireless modem that is part of the same product bundle. For more information, see Creating Multiple Promotions for a Single Product Bundle.
Promotions that Apply to Assets
You can create promotions that can apply promotional pricing to line items in the cart that are being purchased as well as assets that have already been purchased and are in the cart as a result of a change order.
Promotions Automation
You can automate functionality with promotions to:
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Set a promotion to begin as soon as a previous one ends. This is called a follow-on promotion. Follow-on promotions are not orderable, meaning they do not appear in the list of promotions of the cart. For more information, see Using a Follow-on Promotion.
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Apply penalty fees. You can use context rules to automatically apply a penalty fee when a promotion is canceled before the date committed to by the customer. For more information on the how to use a context rule to trigger a penalty fee, For more information, see Penalty Rules for Promotions.
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Determine whether the product subscriptions of a promotion continue or discontinue at the end of the promotion, depending on whether the customer contacts you. For more information on service continuation after a promotion expires, see the settings for Service Continuation in Basic Promotion Settings.
