Resolve Billing Inquiries and Disputes in Communications Service Console with Agentforce

The service reps uses the assistive and autonomous capabilities of Agentforce to efficiently resolve billing inquiries and disputes in Communications Service Console by using the billing resolution agent topic and its actions. The integration of billing resolution agent topic and actions with Communications Service Console enables the service rep to retrieve outstanding balances and payment history, and explain the charges. You can also initiate billing disputes and view unpaid bills.