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            Service Level Objective Insights for Asset Topic

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            Service Level Objective Insights for Asset Topic

            The Service Level Objective Insights for Asset agent topic helps service reps in your organization to fetch the analysis of service level objectives of an asset for the service degradation. The analysis compares the service level objective compliance criteria against the network usage data. For example, a service rep at Global Corp received a service degradation query from a customer. The service rep then uses the action associated with this agent topic to resolve the customer's queries.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise, Unlimited, and Developer Editions with the Agentforce for Communications add-on
            User Permissions Needed
            To enable agents:

            Manage AI Agents AND the admin user permission for the agent type you want to create

            OR

            Customize Application
            To build and manage agents:

            Manage Agentforce Service Agents AND Manage AI Agents

            OR

            Customize Application
            To use agent actions: Einstein for Communications

            Included Agent Actions

            This is the agent action included in this agent topic to run the jobs requested by service reps.

            Included Agent Action description
            Get Service Level Objective Insights For Asset Retrieves the service level objective insights for an asset based on the asset record input.

            Examples of Utterances That Trigger This Topic

            These are some examples of utterances classified to this topic.

            • “Get the full SLO analysis of <asset_id> for today.”
            • “Show an SLO health summary for the SD-WAN hub asset <asset_id>.”
            • “Give me the SLO compliance analysis for <asset_id>.”
            • “Retrieve SLO status and key metrics for asset <asset_id>.”
            • “Provide asset compliance criteria and analysis for <asset_id>.”

            To use Service Level Objective Insights for Asset topic with Communications Service Console, see Gain Deeper Insights into Service Level Objective Using Agentforce.

            See Also

             
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