Set Up and Customize the Communications Timeline with Asset_Timeline API Name
A timeline shows the data in a base object along with its related objects so that users
can visually understand the sequence of events over time. Decide what information appears on the
timeline by choosing the base object and the related objects.
Required Editions
Available in: Lightning Experience
Available in: Enterprise, Unlimited, and Developer
Editions
User Permissions Needed
To set up and customize a timeline:
Business Process For Communication
AND
Industry Service
Excellence
AND
Service Console for Communications
In Communications Service Console, we have preconfigured the timeline that has the API name,
Asset_Timeline with these objects.
OBJECT TYPE
OBJECT NAME
Base Object
Asset
Related Objects
Engagement Topic
Record Alert
From Setup, in the Quick Find box, enter Timeline, and then select
Timeline.
Click to expand the Actions menu for the timeline that you want to customize, select
Deactivate.
You can now edit the timeline.
Select Edit, and configure the timeline as needed.
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