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            Set Up Record Alerts in Communications Service Console

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            Set Up Record Alerts in Communications Service Console

            Enable your agents to view record alerts on the Account 360 page of the Communications Service Console after they verify the identity of a customer. Agents can track alert notifications that appear in records. They can dismiss record alerts, or snooze them for 24 hours. Record alerts help agents decide what needs attention now or soon.

            You can create custom severity values for record alerts. You can also group similar record alerts by creating record alert categories.

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