Learn About Multiplay Subscription Management (Managed Package)

The following sections provide details and examples of key Multiplay Subscription Management features Use these examples to learn more about how Multiplay Subscription Management works.

This feature is part of the Communications Cloud managed package.

Note Salesforce Lightning Design System 2 is not compatible with Multiplay Subscription Management managed package.

• Agent Console in Multiplay Subscription Management (Managed Package)
  Multiplay Subscription Management provides a contact center agent console that can be used by customer service agents for various customer interactions. The agent console provides a 360 view of the customer's account and subscription details and includes guided process flows to address common customer requests.
• Customer Self Service Portal for Multiplay Subscription Management (Managed Package)
  Multiplay Subscription Management provides a fully responsive, Experience Cloud-based customer self service portal that can be used by subscribers for viewing account and subscription details.
• Data Model Extensions for Multiplay Subscription Management (Managed Package)
  Some extensions to the Communications data model are used and extended in Multiplay Subscription Management.
• Reference Product Catalog Model for Multiplay Subscription Management (Managed Package)
  Multiplay Subscription Management includes a reference product catalog model, which includes the following:
• Assets and Subscriptions in Multiplay Subscription Management (Managed Package)
  Multiplay Subscription Management lets you enable or disable the use of subscriptions to track assets. Subscription tracking determines whether you use assets or subscriptions to show information and drive workflows. You can enable or disable subscription tracking on products in the product catalog.
• Guided Process Flows in Multiplay Subscription Management (Managed Package)
  Multiplay Subscription Management includes several guided process flows covering key business processes. These guided processes are listed and described as part of the agent workflows.
• Known Limitations in Multiplay Subscription Management (Managed Package)
  Here are the current limitations of Multiplay Subscription Management.