Activated Root Order Items and Orders

The Activated state indicates that an order item (or entire order) is complete and cannot be changed.

• A root order item automatically moves to the Activated state when all of its downstream order items and orchestration tasks are complete. At this point, no changes can be made to the root order item or any of its downstream order items. Other root order items in the order aren't affected, so they might still be in a state that allows a change.

  

  Note

  If a root order item has no tasks associated with it, then it will not be activated until the entire order is activated.

• An order automatically moves to the Activated state when all of its associated order items are complete. At this point, no changes can be made to any part of the order.

Note

Because Order Management automatically moves items to the activated state, you should never change the state yourself. Doing so, whether manually or programmatically, will lead to errors.

Key concepts for activated orders and root order items:

• Orders and root order items move to the activated state automatically, with no need for a specialized task.

• Once an order or root order item is activated, the following three fields are updated:

  • Order.Status = Activated

  • Order.OrderStatus__c = Activated

  • Order.FulfilmentStatus__c = Activated

• All associated items must be in one of the following states before the root order item or order moves into the activated state:

  • Complete

  • Skipped

  • Canceled

  • Discarded

  • Failed Discarded