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            Order Management Standard: Platform Event Error Handling

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            Order Management Standard: Platform Event Error Handling

            In Platform Event mode, when items are throttled, or ready without being in the Event Queue, Order Management takes the actions described here.

            • Throttled: This happens when resources aren't available, or when Salesforce allowances are exceeded. One, or both, of the following errors is returned.

              • LIMIT_EXCEEDED: The number of published platform event messages exceeded the hourly publishing limit or the test limit for event messages published from an Apex test context.

              • PLATFORM_EVENT_PUBLISHING_UNAVAILABLE: Publishing of platform event messages failed due to a service being temporarily unavailable. Try again later.

              Throttled items are held without being processed for a set time. You can change this set time in XOMSetup > OrchestrationRecoveryWaitPeriodMins.

            • READY but not in Event Queue: EventBus.publish (Ready items) succeeded but the internal engine in Salesforce failed to place a message in the queue. This can happen if Kafka (which is used to store messages) is down.

              OM retries the operation

             
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