Add Medication Information to the Patient Card in the Contact Center
Use the advanced patient card to quickly view critical information about the member’s
health, including medications, health conditions, allergies, immunizations, and more. You can also
create Medication Request, Health Condition, Allergy, and Immunization records right from the
patient card.
Required Editions
Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with Health
Cloud
User Permissions Needed
To use the Contact Center for Health Cloud
Manage Contact Center for Health Cloud
From the App Launcher, find and select Contact Center.
Add details of a medication request in the patient card:
Click Add New Medication.
Select the status of the request.
Select the type of request.
Select a medication or a medication code.
Save your changes.
Add details of a health condition in the patient card:
Click Add New Condition.
Select a condition code.
Select a level of severity for the condition and the stage of the condition.
Save your changes.
Add details of allergies and intolerance in the patient card:
Click Add New Allergy.
Select the type and verification status of the allergy.
Select the severity and code for the allergy.
Save your changes.
Add details of patient immunization in the patient card:
Click Add New Immunization.
Select the status of the vaccination and the code for the reason responsible for the
status.
Select the vaccination date and enter the vaccination code.
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