Create Real-Time Reports
Create the RTR report configuration so the agent can read measure values.
Required Editions
Available in: Lightning Experience Available in: Agentforce 1, Einstein 1, Enterprise and Unlimited Editions with Consumer Goods Cloud Retail Execution and Agentforce for Consumer Goods Cloud add-on licenses |
| User Permissions Needed | |
|---|---|
| To create real-time reports: | TPM Master Data Admin TPM Standard Object Admin |
- From the App Launcher, enter RTR, and then select RTR Report Configurations.
- Click New.
- For internal name, enter CopilotAccountReport.
- For Usage, select Agentforce Account Measures Metadata.
- Select the sales organization for which you’re creating the report.
- For Reporting KPI Set, select the account-level reporting KPI set for the selected sales organization.
- Save your changes.
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In the JSON configuration, specify which KPI set measures the agent can access.
{ "measures": [ { "name": "<Name of the measure/KPI on the KPI Set>", "label": "<Label to be displayed>" }, { "name": "<Name of the measure/KPI on the KPI Set>", "label": "<Label to be displayed>" } ] } - Save your changes.
- Repeat steps 1—9 to create a promotion report. Use internal name as CopilotPromotionReport and usage as Agentforce Promotion Measures Metadata.
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