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            Create Knowledge Articles for Clients in Crisis Support Center Management

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            Create Knowledge Articles for Clients in Crisis Support Center Management

            Support your clients by sharing relevant articles, how-tos, and FAQs that you found or created in the Knowledge component. For example, a client suffering from anxiety and stress may benefit from a Knowledge article that discusses how to cope with anxiety attacks.

            Required Editions

            Available in: Lightning Experience

            Available in: Enterprise and Unlimited Editions with Health Cloud
            User Permissions Needed
            To use the Crisis Support Center Management app Manage Crisis Support Center Management App
            1. Navigate to the Knowledge component in the case record page.
            2. Click New Article.
            3. Select a record type.
            4. Complete the required fields and enter your article content.
            5. Save your work.
            6. When you’re finished, click Publish on the Highlights Panel of the record.
              To share published Knowledge articles with clients, click the Action button on the search result and select Insert Article into Email.

            See Also

             
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            Salesforce Help | Article