Når du betjener en konto, kan teleselgere benytte alle Agentforce for Consumer Goods-brukstilfeller fra skrivebordsappen.
Nødvendige utgaver
Tilgjengelig i Lightning Experience
Tilgjengelig i Agentforce 1, Einstein 1, Enterprise og Unlimited Edition med tilleggslisensene Consumer Goods Cloud Retail Execution og Agentforce Agent for Consumer Goods Cloud.
Gi agenttilgang til brukerne ved å bruke profiler eller tillatelsessett. Bruk Agentilgang-fanen på Agentdetaljer-siden eller Oppsett-sidene for tillatelsessett og profiler. Se Behandle agenttilgang for ansatte.
Selgere kan klikke på Ask Agentforce øverst til høyre i Consumer Goods Cloud for Service-appen (Telesalgsapp) og velge Kundeserviceassistanse. De kan skrive inn spørsmålene sine (ledetekst) i Agentforce chatterommet og få ønsket svar.
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