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与客户服务帮助客服人员合作
在为客户提供服务时,电话销售代表可以从桌面应用程序利用所有 Agentforce for Consumer Goods 用例。

使用更普遍的搜索词。
选择更少的筛选器,并扩大搜索范围。
在为客户提供服务时,电话销售代表可以从桌面应用程序利用所有 Agentforce for Consumer Goods 用例。
适用于:Lightning Experience 适用于:具有 Consumer Goods Cloud Retail Execution 和 Agentforce for Consumer Goods Cloud 加载项许可证的 Agentforce 1、Einstein 1、Enterprise 和 Unlimited Edition。 |
使用简档或权限集为用户提供客服人员访问权限。使用“客服人员详细信息”页面上的“客服人员访问权限”选项卡或权限集和简档的设置页面。请参阅管理员工客服人员访问。
电话销售代表可以单击 Consumer Goods Cloud for Service 应用程序(电话销售应用程序)右上角的 Ask Agentforce 图标,并选择客户服务帮助。他们可以在 Agentforce 聊天框中键入问题(提示),并获得所需的回答。

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