Supported Browsers and Devices for Omnistudio Document Generation

Desktop and Laptop Browsers

Salesforce supports these browsers. Make sure that your browsers are up to date. Other browsers or older versions of supported browsers aren’t guaranteed to support all features.

Note The browser vendor defines “latest.” Check with your browser vendor to determine the latest version available. Salesforce supports only 64-bit version browsers in Google Chrome and Mozilla Firefox.

Tablet Browsers

Use Apple Safari on iPadOS (iOS 13.x) or later.

Portrait orientation and orientation switching aren't supported on Lightning Experience on iPad Safari. Use landscape orientation and maximize your Safari browser to full width. To avoid orientation switching, turn on the iPad rotation lock.

Salesforce treats touch-enabled laptops, including Microsoft Surface and Surface Pro devices, as laptops instead of tablets. You can’t access the Salesforce mobile app on these devices. Users are redirected to the full site experience that’s enabled for them; Lightning Experience or Salesforce Classic. Only standard keyboard and mouse inputs are supported on these types of devices.

Mobile Phones

For the best experience, use the Salesforce mobile app.