Enable Users to Track the Progress of Engagement Interactions Visually

Use Path Assistant to create paths to guide your users through the steps of a business process, such as working on an engagement interaction from initiation to successful resolution. Simply configure a path assistant on the Engagement Interaction object and then add the Path component to the Engagement Interaction record page.

• Configure a Path Assistant on Engagement Interactions
  To enable users to track the progress of an engagement interaction visually, configure a path assistant.
• Add the Path Component to Engagement Interactions
  To make the path assistant available to users, add the Path component to the engagement interaction record page.