Agent Console

Equip your service reps with a 360-degree view of your customers using the Agent Console. The Agent Console app provides reps with usage statistics, interaction history, and a range of other tools that help them respond quickly and minimize the resolution times of customer issues.

Note Energy and Utilities service apps, namely Agent Console and Self-Service Portal, are available as standard applications in your org along with other standard applications like Clean Energy Programs, Contractor Portal, and Program Management Console. For apps using the Energy and Utilities Cloud managed package, see Energy & Utilities Cloud Managed Package Application Suite.

• Learn and Explore
  Understand the features in Agent Console that you need to address your business requirements. Explore the Agent Console data model.
• Set Up the Agent Console
  Set up the Agent Console to equip your service reps with all the features they need to be effective.
• Extending the Agent Console
  Extend the Self-Service Portal with these optional customizations based on your business needs.