Data Model for Agent Console

Required Editions

To view the entity relationship diagram, see Salesforce Industries Template Gallery.

These Energy & Utility data model diagrams are available on the Salesforce Architects site:

• Agent Console

• Customer 360 on Core

• Clean Energy Programs

• Contractor Portal

Note You cannot use the enhanced data model with the managed package data model.

The enhanced data model is a combination of standard Salesforce objects and Energy and Utilities Cloud objects. See Energy and Utilities Cloud Standard Objects and the these standard Salesforce objects:

• Account Contact Relationship

• Contact

• Account

• Product

• Contract

• Account Account Relationship

• Address

• Location

To access the objects in the enhanced data model, set up the Agent Console. Go to the Company Information page in Setup, and find out which Permission Set Licenses are available in your org.

See Also: Permission Set Licenses