Agentforce for Energy Tariff Comparison

Reps can start the process from an existing customer's premise or by entering a service address directly. Once a customer chooses a plan, the agent submits the enrollment on their behalf, keeping the process consistent with your standard tariff comparison experience.

Use Agentforce for Energy Tariff Comparison to:

• Recommend optimized plans: Suggest fully priced, eligible product offerings and recommend better-value plans based on a customer's usage and location.
• Answer product questions: Address customer inquiries about service rates, energy offerings, and contract terms.
• Simplify enrollment: Complete customer enrollment in new products and services without leaving the customer interaction.

• Set Up Agentforce for Energy Tariff Comparison
  To give sales reps and other users access to powerful generative AI features for comparing energy tariffs, admins must set up Einstein and Agentforce. Admins can also control user access to individual Agentforce Employee Agents (AEA) using permission sets.
• Billing Considerations for Energy Tariff Comparison
  Energy Tariff Comparison uses Flex Credits to call generative AI. Use of Energy Tariff Comparison impacts the consumption of credits used for billing in these usage types.
• Agent Actions for Energy Tariff Comparison
  These are the agent actions available for tariff comparison in Energy & Utilities to run the jobs requested by reps.