Agentforce for Energy & Utilities

Agentforce for Energy & Utilities is an autonomous AI solution that helps energy and utility organizations improve operational efficiency, boost customer satisfaction, and optimize employee experiences. The solution includes AI agents that are deeply integrated with your energy and utility data, metadata, and knowledge base.

These autonomous AI systems learn from historical and real-time data to adapt to changing conditions and optimize energy production, distribution, and consumption. By predicting and mitigating issues like equipment failures or demand spikes, AI agents enhance grid reliability and support a more sustainable energy infrastructure.

Use Agentforce for Energy & Utilities to:

• Optimize grid reliability: Predict and mitigate equipment failures, manage demand spikes, and support predictive maintenance.
• Reduce operational costs: Automate routine tasks, manage energy storage, and optimize resource allocation.
• Improve customer service: Provide personalized recommendations and resolve common inquiries quickly.
• Advance sustainability goals: Integrate renewable energy sources more effectively and reduce carbon emissions.

• Considerations for Agentforce for Energy & Utilities
  Review the supported large language models (LLMs), languages, trust capabilities, and usage billing considerations before you set up and use Agentforce for Energy & Utilities.
• Enable Org Settings and Preferences for AI in Energy & Utilities
  Enable the org settings and preferences that make AI features available in your Energy & Utilities org. When you finish, Einstein, Agentforce, and the Energy & Utilities AI preference are all turned on and ready to use.
• Agentforce for Energy Quote Recipients Grouping
  Sales reps improve their efficiency by creating recipient groups for quotes using Agentforce in Energy & Utilities, reducing the manual task of selecting recipients to create groups. With quote recipient groups, sales reps configure and apply an offer to a group of recipients without cloning the offer for each recipient individually. This improves scalability, usability, and performance of quote line items by managing the offer in a single representation of the quote line items associated with multiple recipients.
• Agentforce for Energy Tariff Comparison
  With Agentforce Tariff Comparison, sales and service reps can compare energy and utility tariffs and enroll existing customers in new plans through a conversational experience directly in the Agentforce panel. The AI agent automatically resolves service points, retrieves available tariff configurations, and generates fully priced product options to walk reps through side-by-side plan comparisons.
• Agentforce for Cart Operations in Energy & Utilities (Managed Package)
  Use out-of-the-box Industries CPQ Apex invocable actions and preconfigured flows in Agentforce actions to perform essential cart operations in the Energy & Utilities managed package. This out-of-the-box solution eliminates the need for custom Apex, helps sales reps efficiently manage quotes and orders directly with Agentforce, and improves customer experience.