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Energy & Utilities Cloud
Create and Wire Apex Classes into the Template Flows

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Create and Wire Apex Classes into the Template Flows

Salesforce ships the emergency management automation with draft template flows. The Apex that performs the Field Service backed availability, roster, and ranking work isn't delivered to your org. Author three Apex classes, add them to the template flows as Apex actions, and then clone and activate the flows. The Apex that performs the Field Service backed availability and ranking work isn't delivered to your org.

Required Editions

Available in: Lightning Experience
Available in: Enterprise, Performance, and Unlimited editions with Energy & Utilities - Growth, Field Service for Energy & Utilities, and Contractors for Energy & Utilities
  • Write the Apex Services for Template Flows
    Support the emergency callout template flows by writing three Apex classes. Each class implements an @InvocableMethod that a flow action binds to by class name, method label, and variable labels, so keep those elements exactly as documented.
  • Add the Apex Actions to the Template Flows
    Integrate your new Apex classes into the emergency callout process by wiring them into the template flows as Apex actions. You need to assign these Apex classes to the dispatcher profile.
  • Clone and Activate the Template Flows
    Make the emergency callout flows available to dispatchers by cloning and activating the provided templates.
  • Configure the Record Page Components
    Wire the activated flows to the Resource Call Out record page so that the UI triggers the correct flow.
 
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