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Tailor your emergency callout automation to your utility by cloning and customizing the provided template flows. Adjust configurable constants, formulas, and eligibility rules to notify service resources for using your own logic and labels.
| Available in: Lightning Experience |
| Available in: Enterprise, Performance, and Unlimited editions with Energy & Utilities - Growth, Field Service for Energy & Utilities, and Contractors for Energy & Utilities |
| User Permissions Needed | |
|---|---|
| To manage flows: | Manage Flow |
Emergency Management includes eight flows that drive the callout process. Seven of them ship as draft template flows, so they can't run until you clone and activate them. Cloning each template gives you an editable copy where you change only the values meant for customization such as field configurations, message text, thresholds, display formulas, and eligibility rules without altering the structure that the record pages and Apex actions depend on.
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