Deploy Identity Verification Datapacks for Contact Center Console

Deploy Identity Verification (IDV) components to your target org for the Contact Center Console app.

1. For each folder, create the file sfdx-project.json which contains the following code:

   {
       "packageDirectories": [
           {
               "path": "salesforce_sfdx",
               "default": true
           }
       ],
       "namespace": "",
       "sfdcLoginUrl": "https://login.salesforce.com",
       "sourceApiVersion": "59.0"
   }

2. Move the package.xml files from salesforce_sfdx/main/default to the Console_SFDX_IDV folder.
   
3. Open Console_SFDX_IDV in Visual Studio Code.
4. Authenticate your org if you have not already done so. See Prepare Your Org for Contact Center Console Static Resources.
5. Deploy components from to your target org.
   1. In VSCode, in the left panel, right-click the salesforce-sfdx folder.
      For Mac devices, CMD + click the salesforce-sfdx folder.
   2. Click SFDX: Deploy Source to Org.
      If deployment fails for any component, select the components that failed and deploy them individually.
6. Choose the Open CTI Call Center.
   1. From Setup, click Call Centers.
   2. If you don't see Demo Call Center Adapter, click Import.
   3. In the downloaded EUC_open-cti-demo-adapter.zip file, browse to /open-cti-demo-adapter / src / callCenters /, then select OpenCTICallCenter.xml.
7. Set the number of optional verifiers in Identity Verification.
   1. From Setup, click Identity Verification Process Details.
   2. Click Search Account, Contact or Address.
   3. Click Edit.
   4. For Optional Verifiers Minimum Verification Count, enter 1.
   5. Save your changes.
8. Select a call center for the System Administrator.
   1. From Setup, click Users.
   2. Select a system admin user..
   3. Click Edit.
   4. For Call Center, select Demo Call Center Adapter.
   5. Save your changes.
9. Allow System Administrator and relevant users access to the Account Number field in the Account object.
   1. Go to Setup.
   2. In the Object Manager tab, in the Quick Find box, enter Account, and click Account.
   3. Click Fields & Relationships.
   4. Select Account Number.
   5. Click Set Field-Level Security.
   6. Set System Administrator and any other profile who uses the Identity Verification feature, to Visible. For example, you can set the Energy Utilities Contractor user to Visible.
   7. Save your changes.