Download and Deploy Contact Center Console Components

Contact Center Console components are available to you as static resources in your Salesforce org. To use these components, download and then deploy them into your org.

The Contact Center Console components are available in zip files stored as static resources in your org. However, these components aren't ready to use until you download the zip files, extract them, and then deploy the extracted components to the correct locations in your Salesforce org.

Note Contact Center Console is supported only in orgs that use Standard OmniStudio Content, and Standard OmniStudio Content and Runtime. To determine which version of OmniStudio is running in your org, see

Considerations for Using OmniStudio with Energy & Utilities Cloud.

• Prepare Your Org for Contact Center Console Static Resources
  Configure your org and install desktop utilities to prepare for the download and deployment of Contact Center Console resources.
• Install Salesforce Open CTI for Contact Center Console
  Install the Salesforce Open CTI to enable service agents to receive calls and use the Identity Verification feature in Energy and Utility Contact Console Center.
• Download Datapacks for Contact Center Console
  Download Contact Center Console datapacks from static resources and save them on your computer.
• Deploy Vlocity Datapacks for Contact Center Console
  After you download the Contact Center Console datapacks, migrate them to your Salesforce org.
• Set up Action Launcher for Contact Center Console
  With Action Launcher, your service agents can quickly find and launch actions to help resolve customer requests and issues. For example, agents can initiate a fee-reversal flow or launch a service-order action from Action Launcher.
• Deploy Identity Verification Datapacks for Contact Center Console
  Deploy Identity Verification (IDV) components to your target org for the Contact Center Console app.
• Deploy Salesforce Datapacks for Contact Center Console
  After you download Contact Center Console SFDX datapacks, deploy them to your Salesforce org.
• Deploy Sample Data for Contact Center Console
  Deploy sample data to test the features of Contact Center Console in your org.