Emergency Management Components and Integrations

Emergency Management works with these Energy & Utilities Cloud and Field Service components.

• Field Service managed package: Provides scheduling policies, work rules, and the GradeSlotsService API that identifies eligible resources by pay grade and service territory.
• Custom notification types and the Salesforce Field Service mobile app: Deliver callout alerts directly to technicians on iOS and Android.
• Record-triggered flows: Automate workforce availability checks and roster generation when dispatchers create or update resource callout records.
• Sample Apex classes: Connect the callout flows with Field Service managed package APIs without creating compile-time dependencies.