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Additional Contact Center Console Configuration
Customize these business process workflows to suit your organization's needs and requirements.
Here are some configuration tasks that you can perform on the Console:
- Configuring the Data Source for Graphs in the Usage Tab
The graphs in the Usage tab represents data visually so that your customers can notice trends and better understand their usage metrics across weeks or months. - Configure the Energy & Utilities Action Menu for Services FlexCard
The Overview tab lists all the services that the account holder has subscribed to such as electricity, water, and gas. Each of these services is displayed as a FlexCard, which has an associated action menu. You can configure this menu to display specific actions. - Enable Language Translation on Energy & Utilities Contact Center Console
Enable translation, add languages for translation, select the preferred language, and set up custom labels for translation.
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