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            Troubleshoot Utility Self Service Portal

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            Troubleshoot Utility Self Service Portal

            This section lists the commonly encountered problems while setting up or using Utility Self Service Portal. For each listed problem, a workaround or a probable cause of the issue is provided. In case you do not find your issues listed on this page, or the workaround provided does not work for you, contact Salesforce Support.

            The sign-up page displays the error message Not able to find account

            Solution: Disable the James Rawlings contact.

            1. Switch to Salesforce Classic.
            2. Go to Contacts.
            3. Search for James Rawlings.
            4. In the Manage External User dropdown, select Disable Customer User.
              Disable Customer User in Salesforce Classic
            5. Save your changes.

            Error message is displayed mentioning an OmniScript is not working

            Deactivate and reactivate the OmniScript.

            1. In App Launcher, search for Omniscripts.
            2. In the Omniscripts list, select the OmniScript that was mentioned in the error message.
            3. Click Deactivate Version. After the OmniScript is deactivated, click Done.
            4. Click Activate Version. After the OmniScript is activated, click Done.

            No Premises Displayed During Submit Meter Flow

            Solution: Manually run the Data Mapper VPLGetAccountPremisesDetails.

            1. In the App Launcher, search for OmniStudio Data Mappers.
            2. In the OmniStudio Data Mappers list, click VPLGetAccountPremisesDetails.
            3. To manually run the Data Mapper in your org, follow the steps in Test a Data Mapper Extract.

            Resolve Attribute Access Errors on the Self-Service Portal

            If you see an error message in the notification Preference page on the self-service portal while accessing attributes, resolve the issue by creating and assigning a permission set to the community user.

            This error typically occurs when accessing objects such as vlocity_cmt__Attribute__c, vlocity_cmt__AttributeAssignment__c, vlocity_cmt__AttributeCategory__c, vlocity_cmt__ObjectClass__c, vlocity_cmt__ObjectFieldAttribute__c.

            1. Create a permission set.
              See Create Permission Sets.
              Note
              Note Make sure to select Customer Community for license.
            2. On the Permission Sets page, click Object Settings.
            3. Provide the Read, Create, and Edit access to these objects.
              • vlocity_cmt__Attribute__c
              • vlocity_cmt__AttributeAssignment__c
              • vlocity_cmt__ObjectFieldAttribute__c
            4. Provide the Read access to these objects.
              • vlocity_cmt__AttributeCategory__c
              • vlocity_cmt__ObjectClass__c
            5. Save your changes.
            6. Assign the permission sets to the customer community user.
             
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