Update the Billing Profile for Energy & Utilities Customers

Update your customers' billing information, such as the billing cycle, bill delivery method, format, frequency, number of bill copies, billing address, or email address. Support agents make these updates on the billing account related to the business account.

Note

If no direct billing account is attached to the business account, a hierarchy lookup is used to update the billing information.

1. Use the Identity Verification feature to verify the identity of the caller and launch the customer's accounts page.
2. On the customer accounts page, under the Billing tab, click Update Billing Profile.
3. On the Update Billing Profile page, update the profile information as requested by the customer.
4. Click Next to go to the Tax details page.
5. Update the tax-related information based not the customer request.
6. Click Submit.
7. Click Finish.