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Energy & Utilities Cloud
When the Available Resource Count Is Null

When the Available Resource Count Is Null

A null count means that the availability step didn't run or didn't write back to the requirement record.

Check these settings:

  • Confirm that the Update Workforce Availability flow is active and has the correct Apex action configured to update the available count on the resource callout requirement records.
  • Confirm that the IsRequirementGenerated flag is set to true on the resource callout record. This flag is the hand-off signal that requirement records are ready for the availability flow.
 
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