Use the Create Engagements Details Representation invocable action to create a JSON
representation. Use the details of Engagement Interaction, Messaging Session, and Voice Call
records; the related Engagement Topic and Note records; and transcripts to create the
representation.
Required Editions
Available in: Starter, Professional, Enterprise, and
Unlimited Editions with the Industry Service Excellence add-on
User Permissions Needed
To use the Create Engagements Details Representation invocable action:
Get Record
Details user permission or Get Conversation Transcripts user
permission
Input Value
Description
Data Type
Record Transcripts List
An Apex DataRetrieval__RecordTranscriptsList record that contains a list of transcripts
for multiple engagement records.
Apex-defined
Object Details Representation
An Apex DataRetrieval__ObjectDetailsRepresentation record that contains record details
stored as fieldName-fieldValue pairs.
Apex-defined
Output Value
Description
Data Type
Engagements Details
The JSON representation that includes the details of Engagement Interaction, Messaging
Session, and Voice Call records; the related Engagement Topic and Note records; and
transcripts.
String
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