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            Flow Action: Get Conversation Transcripts

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            Flow Action: Get Conversation Transcripts

            Use the Get Conversation Transcripts invocable action to get the list of transcripts of the conversations between an agent and a customer.

            Required Editions

            Available in: Starter, Professional, Enterprise, and Unlimited Editions with the Industry Service Excellence add-on license and Salesforce Voice or Digital Engagement add-on license
            User Permissions Needed
            To see the Get Conversation Transcripts invocable action: Get Conversation Transcripts user permission
            To use the Get Conversation Transcripts invocable action: Access Conversation Entries user permission
            Example
            Example
            Note
            Note To use the Get Conversation Transcript invocable action, first enable Einstein Work Summaries in Setup.
            Input Value Description Data Type
            Engagement Record Details List An Apex DataRetrieval__EngagementRecordDetailsList record that contains a list of engagement record details. Apex-defined
            Output Value Description Data Type
            Record Transcripts List An Apex DataRetrieval__RecordTranscriptsList record that contains a list of transcripts for multiple engagement records. Apex-defined
             
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            Salesforce Help | Article