Use the Get Engagements invocable action to
get engagement
interaction, messaging session, and voice call records associated with a specified account
record.
Required Editions
Available in: Starter, Professional, Enterprise, and
Unlimited Editions with the Industry Service
Excellence add-on
license and optionally, Salesforce Voice and Digital Engagement add-on
licenses
User Permissions Needed
To use the Get Engagements invocable action:
Get Record
Details user permission
Input Value
Description
Data Type
Record ID
Stores the
ID of an account
record to get engagement interaction, messaging session, and voice call records
for.
String
Engagement
Count
Stores
the
maximum number of associated engagements to get for the specified
record.
Integer
Output Value
Description
Data Type
Engagements
An Apex DataRetrieval__Engagements record that contains the engagement records related
to an account.
Apex-defined
Limitations for Get Engagements Invocable Action Limitations are boundaries beyond which features are unavailable, performance is throttled, or usage billing charges are applied. Work with your account executive to find a solution that meets your goals.
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