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            Set Up Nonwork Days for Action Plans

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            Set Up Nonwork Days for Action Plans

            To use the option to skip nonwork days when setting task completion dates, add details to the default business hours record and for company-wide holidays.

            Required Editions

            Available in: Lightning Experience
            Available in: Automotive Cloud, Consumer Goods Cloud, Education Cloud, Financial Services Cloud, Government Cloud with Lightning Scheduler, Health Cloud, Manufacturing Cloud, Nonprofit Cloud, and Public Sector Solutions. View edition availability.
            1. Set up working days.
              1. From Setup, enter Business Hours in the Quick Find box, then select Business Hours.
              2. Next to the default record, click Edit.
              3. Set your time zone.
              4. Set your business hours for each working day. To indicate a nonworking day, leave the day’s start and end time fields blank.
                Action Plans considers any day with any amount of working time to be one complete working day for the skip nonwork days calculation.
              5. Save your changes.
            2. Set up company-wide holidays.
              1. From Setup, enter Holidays in the Quick Find box, then select Holidays.
              2. Click New.
              3. Add the holiday details.
                Do not select Recurring Holiday. Action Plans does not consider recurring holidays when determining the nonwork days to skip when calculating task completion dates.
              4. Save your changes.
              5. Repeat for each holiday you want to add.

            See Also

             
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            Salesforce Help | Article