Tilknyt OmniScript for konfliktregistrering og integrationsdefinitionen til serviceprocesdefinitionen, og aktiver processen for transaktionsdiskriminationsservice.
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Tilgængelig i: Lightning Experience
Tilgængelig i: Professional, Enterprise og Unlimited Edition
Brugertilladelser påkrævet
Hvis du vil aktivere serviceprocesdefinitionen i Service Process Studio:
Inaktiver indstillingen Kørsel af administreret pakke i OmniStudio. Hvis du ønsker yderligere oplysninger, kan du se Deaktiver kørsel af administreret pakke.
Skriv Service Process Studio i feltet Find hurtigt i Opsætning, og vælg derefter Service Process Studio.
I listevisningen for serviceprocesser skal du finde den serviceproces, du har oprettet til håndtering af transaktionstvister, og fra den hurtige handlingsmenu skal du klikke på Rediger.
Klik på Anmodningsformular, og tilføj tvistoptagelse OmniScript.
Gem dine ændringer.
Klik på Integrationsdefinition, og tilføj den integrationsdefinition, du oprettede tidligere.
Gem dine ændringer.
Aktiver serviceprocessen.
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