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            Add the Catalog and Qualification Rule Procedure Names in Action Launcher Properties

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            Add the Catalog and Qualification Rule Procedure Names in Action Launcher Properties

            To make the qualified service process products visible to your users and customers on the Action Launcher component, add the names of the service catalog and expression set in the properties of the Action Launcher. Your service agents can search for and invoke the service process products that are defined using Service Process Studio and cataloged using Product Catalog Management.

            Required Editions

            Available in: Lightning Experience
            Available in: Enterprise and Unlimited Editions with the required licenses
            User Permissions Needed
            To enable users to view eligible service process products in the Action Launcher:

            Industry Service Excellence

            AND

            Product Catalog Management Designer
            1. Edit the record page of a Person Account in Lightning App Builder.
            2. Drag the Action Launcher component onto the page.
            3. In the component properties pane, enter these details.
              1. In Action Launcher Configuration, select Service catalog.
              2. In Service Catalog, select ServiceProcessesProductsCatalog.
              3. In Expression Set, select AccountUserQualificationProcedure.
                action launcher properties
              4. Save your changes, and then activate the page if necessary.

            See Also

             
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