분쟁 사례 소유자에게 두 번째 프레젠테이션 동안 해결되지 않은 분쟁 중인 트랜잭션에 대해 사전 중재 또는 중재를 시작하는 데 필요한 세부 사항을 수집하는 안내 프로세스를 제공합니다. 안내 프로세스를 통해 분쟁 사례 소유자는 지불 거절 동안 할당된 항목이 더 이상 적절하지 않을 경우 사유 코드 및 사유 하위 코드를 업데이트할 수 있습니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Professional, Enterprise 및 Unlimited Edition
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