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Setup and Configuration of Client Detail

Setup and Configuration of Client Detail

Client Detail consists of multiple components and tabs, and each one requires its own setup and configuration. Complete the setup for each component and tab before advisors start using Client Detail.

Required Editions

Available in: Lightning Experience
Available in: Enterprise and Unlimited Editions with the Agentforce for Financial Services add-on license or included in Agentforce 1 Financial Services Edition
  • Set up and Configure Household Snapshot
    Configure Household Snapshot to give advisors a view of primary member details and account details directly on the household record page, without navigating across multiple records during client interactions.
  • Household Snapshot Default Fields Reference
    Before customizing Household Snapshot, review the fields that appear by default in each section for your org's data model.
  • Set up and Configure Client Pulse
    Configure Client Pulse so that advisors have AI-generated summaries of client activity and sentiment available at a glance before each conversation.
  • Client Pulse Flows and Prompt Templates
    Client Pulse relies on flows to retrieve account data and prompt templates to generate AI-powered summaries. Use the flow and prompt template that match your org's data model and account type.
  • Set up and Configure Insights and Actions
    Configure Insights and Actions to surface timely, prioritized recommendations from Run My Day on account record pages, so advisors can act on critical next steps without switching to a separate system.
  • Set Up and Configure Financial Portfolio
    Set up Financial Portfolio by assigning permissions and configuring connectors, then create Financial Portfolio Configurations to define the cards, layout, and data sources that show on your advisors' Client Details pages.
 
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