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服务流程自动化
服务流程自动化简化和自动化您的服务操作。使用统一目录或 Service Process Studio,设计从请求接收到履行的个案驱动的服务流程。这两个框架都使用 Omniscript 来捕获辅助和自助渠道中的请求详细信息。他们还使用预构建的流来自动化履行步骤和记录更新。

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服务流程自动化简化和自动化您的服务操作。使用统一目录或 Service Process Studio,设计从请求接收到履行的个案驱动的服务流程。这两个框架都使用 Omniscript 来捕获辅助和自助渠道中的请求详细信息。他们还使用预构建的流来自动化履行步骤和记录更新。
| 适用于:Lightning Experience |
| 适用于:启用了 Financial Services Cloud 的 Professional、Enterprise 和 Unlimited Edition |

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