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Seus agentes de serviço podem capturar e enviar uma solicitação de Catálogo de verificação do pedido por meio do OmniScript do Catálogo de verificação do pedido. Um caso então é criado no Salesforce.
| Disponível em: Lightning Experience |
| Disponível em: Professional, Enterprise e Unlimited Editions |
| Permissões necessárias ao usuário | |
|---|---|
| Para configurar o processo de serviço Catálogo de verificação do pedido: | Personalizar aplicativo |
Um caso é criado no Salesforce para a nova solicitação de catálogo de verificação enviada.
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