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Ihre Serviceagenten können über das OmniScript "Bericht" und "Karten ersetzen" eine Anforderung vom Typ "Bericht erstellen und senden". Anschließend wird ein Kundenvorgang in Salesforce erstellt.
| Verfügbarkeit: Lightning Experience |
| Verfügbarkeit: Professional, Enterprise und Unlimited Edition |
| Erforderliche Benutzerberechtigungen | |
|---|---|
| Einrichten des Serviceprozesses "Berichte erstellen und Karten ersetzen": | Anwendung anpassen |
Für die gesendete Blockkartenanforderung wird in Salesforce ein Kundenvorgang erstellt.
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