Servicerepresentantene kan fange opp og sende en forespørsel om rapport og erstatningskort via Omniskript for rapport og erstatningskort. Deretter opprettes det en sak i Salesforce.
| Tilgjengelig i Lightning Experience |
| Tilgjengelig i Professional, Enterprise og Unlimited Edition |
| Nødvendige brukertillatelser | |
|---|---|
| For å konfigurere tjenesterapportprosessen Rapporter og erstatt kort: | Tilpasse program |
Det opprettes en sak i Salesforce for den sendte blokkeringskortforespørselen.
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