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Dine serviceagenter kan registrere og sende en mail- eller telefonopdateringsanmodning gennem Opdater mail eller Telefon Omniscript. Der oprettes en sag i Salesforce.
| Tilgængelig i: Lightning Experience |
| Tilgængelig i: Professional, Enterprise og Unlimited Edition |
| Brugertilladelser påkrævet | |
|---|---|
| Hvis du vil opsætte Serviceprocessen Opdater mail eller Telefon: | Tilpas applikation |
Der oprettes en sag i Salesforce for den sendte mail eller telefonopdateringsanmodning.
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