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Ihre Serviceagenten können eine E-Mail- oder Telefonaktualisierungsanforderung über das OmniScript "E-Mail aktualisieren" oder "Telefon" erfassen und senden. Anschließend wird ein Kundenvorgang in Salesforce erstellt.
| Verfügbarkeit: Lightning Experience |
| Verfügbarkeit: Professional, Enterprise und Unlimited Edition |
| Erforderliche Benutzerberechtigungen | |
|---|---|
| Einrichten des Serviceprozesses "E-Mail oder Telefon aktualisieren": | Anwendung anpassen |
Für die gesendete E-Mail- oder Telefonaktualisierungsanforderung wird in Salesforce ein Kundenvorgang erstellt.
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