거래 분쟁 관리는 사용자가 금융 거래와 관련된 고객 분쟁을 수집하고 제출할 수 있는 간소화된 프로세스를 제공합니다. 서비스 프로세스 스튜디오를 사용하여 거래 분쟁 관리 서비스 프로세스를 빠르게 구성하여 사용자에게 고객 분쟁을 포착하기 위한 단계별 안내 프로세스를 제공합니다. 사용자가 Salesforce의 고객 레코드 페이지에서 직접 분쟁 접수 요청을 시작할 수 있습니다.
필수 Edition
지원 제품: Lightning Experience
지원 제품: Financial Services Cloud가 활성화된 Professional, Enterprise 및 Unlimited Edition
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